Cancelling or Changing a Withdrawal
After submitting a withdrawal request, you have exactly 2 hours to cancel it via your account dashboard. This window exists because the casino queues transactions in batches. Once a transaction leaves the pending stage, it cannot be stopped or redirected.
If you submitted a request to the wrong method or for an incorrect amount, act within that 2-hour period. After that, wait for the funds to arrive and initiate a new transaction if needed.
Why Withdrawals Get Rejected
Not all rejection reasons apply equally - the ones relevant to Vlad Casino based on the platform's rules are:
- Unmet wagering requirements - if you claimed a bonus and have not completed the required rollover (35x for slots, 50x for live casino), the bonus funds and winnings from them cannot be withdrawn yet.
- Mismatched account details - the name on your casino account must match the name on your payment method. Any discrepancy triggers a manual review or rejection.
- Incomplete KYC - as noted above, missing documents block payouts above 2 000 EUR.
- Attempting withdrawal via a different method than deposit - the platform requires method matching.
- Using Paysafecard for deposit - since Paysafecard does not support withdrawals, you need to provide an alternative method in advance.
Additionally, Romanian tax rules apply automatically. A 3% tax is withheld on gross winnings up to 10 000 RON - this is handled by the operator, not by the player manually.